Towed! (revisited)

So after a long process of asking around at several offices and websites, I managed to discover the actual process to dispute and get a refund for a tow. It was not, as I initially was advised, to file a complaint with the small claims court. It turned out that this process would have cost nearly as much as what I was trying to get back not counting the time to fill out paper work and go to court. I first emailed and, after no response, called the Toronto parking authority about the situation to settle out of court and it turns out that there is an address to which you can write to request an investigation. So I wrote out a letter and made copies of all my receipts and the ticket and sent it in to the parking authority. Less than a week later I got a call
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